Terms and Conditions

These terms help our small, shared space run smoothly. If anything is unclear, ask us.

Effective date

These terms are effective from 29 January 2026. Contact: [email protected]

What coworking is

Coworking is a bookable day in our shared, open-plan workspace. The vibe is focus-first, with social time usually happening around lunch.

Shared use

Our spaces are designed for mixed use.

Coworking is at the back — Desks and meeting spaces are in the back section of the premises
Retail at front — The front of the premises may have a retailer operating or displaying their wares
Respect other users — Please do not touch retail displays or merchandise unless the retailer is open and you are browsing as a customer

See House Rules for more details.

Restricted areas

The storage room at the back of the premises is out of bounds and no access is granted.

This area contains equipment that poses safety risks (ladders, tools, etc.)
If you need something, ask us

CCTV

CCTV is in operation at the entrance and retail area for security purposes. By using the space, you consent to being recorded in these areas.

CCTV footage is used for security and safety purposes only
See our Privacy Policy for how we handle recordings

The Coworking Guide and House Rules

Our Coworking Guide (including House Rules) is part of these terms and applies to all coworking attendees.

If there is any conflict between the guide and these terms, these terms apply.

What is included

Generally included with coworking:

Desk, chair, and power
Shared Wi-Fi / internet
Tea and batch brew coffee
Milk and fridge access
Basic kitchenette (hot water)
Toilet
Access to meeting rooms (4–6 people, TV), subject to availability and fair use

Inclusions may change from time to time (for example during maintenance, events, or outages). See What's Included and Facilities for full details.

Bookings

Bookings are made through our booking platform
Capacity is limited, so booking is required to guarantee a seat
You must be logged in to your booking account to redeem pack/credit bookings
We may release sessions in blocks and/or use a waitlist

See Booking for more details, including how to book a day.

Session types and availability

We offer a few ways to use the space. Names and prices may change over time.

Home Day passes

Home Day passes give you priority access on your nominated day (for example, Tuesday or Wednesday).

Home Day members still need to book their attendance
Home Day bookings may open earlier than other session types
Home Day priority seats are not transferable to other days

Flex spots

Flex spots are limited bookable seats for:

Swapping days for convenience
An extra day here and there
Occasional attendance

If flex spots are full, you may need to waitlist or choose another day.

Fair use of flex spots

Flex spots are limited. If demand is high, we may limit repeated bookings outside your nominated Home Day so that occasional users and swaps remain possible for everyone.

Packs (credits)

Packs include a set number of coworking days
Packs activate on your first booked day
Packs expire based on what you purchased (for example: 8 days over 10 weeks)
Credits can be used on any available coworking day, subject to capacity and booking rules
Packs are not transferable by default

See Packs for more details.

Casual (one-off) days

We may offer one-off day bookings when there is space. Casual bookings may be priced higher than pack rates and may be released closer to the date.

Meeting rooms

Meeting rooms can be used ad-hoc if free, but a booking takes priority
We may reserve one room at set times for shared group rhythm
Fair use applies — we may limit long or back-to-back bookings so everyone gets a turn

See Meeting Spaces for more details.

Cancellations

Cancel via the booking platform
Cancel at least 12 hours before the start time to keep your credit
Late cancellations or no-shows may forfeit the credit (we may make exceptions at our discretion)

If we need to cancel a session

Sometimes we need to cancel a coworking day (for example: maintenance, safety, outages, extreme weather, or low attendance).

If we cancel, you will receive a credit back to your pack (or an equivalent remedy)
We may cancel a session if minimum attendance is not met (generally 2 people)

Payments

Online payments are processed via our booking platform and payment provider (for example Stripe)
Some payment methods may include processing/service fees
GST is excluded unless stated otherwise

Honesty fridge / retail items

We may offer extras like canned drinks on an honour system. Please pay using the methods provided. If you are unsure whether something is paid or free, just ask.

See Purchases for payment details.

Work health and safety

Coworking members are not employees of Common Good Castlemaine PTY LTD.

If you work remotely for an organisation, you are responsible for knowing your employer's WorkSafe/WHS process and reporting any workplace injuries to them
Please take reasonable care, follow any safety directions, and report hazards/incidents to us
If you have access or safety requirements, tell us early — we will do our best to accommodate

Network and security (shared Wi-Fi)

Wi-Fi is provided as a shared service.

We do not guarantee the network will be uninterrupted, secure, or suitable for any particular purpose
You are responsible for your own device security (updates, passwords, backups, VPN for sensitive work)
To the extent permitted by law, we are not responsible for loss of data, security incidents, or confidentiality breaches arising from using the shared network

Liability

Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot legally be excluded.

To the extent permitted by law:

We are not liable for indirect or consequential loss (for example: loss of profit, loss of business opportunity, or loss of goodwill)
Our total liability to you for any claim connected with coworking is limited to the total amount you paid us for coworking services in the 3 months immediately before the event giving rise to the claim

Indemnity

You agree to cover (indemnify) Common Good Castlemaine PTY LTD for reasonable losses, damage, or third-party claims that arise from:

Your breach of these terms or the house rules
Your negligent or unlawful acts or omissions
Damage you (or your guests) cause to the space or equipment
Injury to another person caused by your actions

This does not apply to the extent the loss was caused by our negligence or breach of law.